WebRTC for the Enterprise

WebRTC technology is actually the first communication system that already integrates state of the art encryption standards as an intrinsic part of the system and not as an add-on. Beside secure communication, by deploying the ABC WebRTC Gateway in the enterprise environment, enterprises will not only secure the communication with their customers but also reduce the costs of their telephony services and easily introduce video and chat services in a simple manner. Here are a couple of the advantages of using WebRTC in the enterprise environment:

  • Cost savings:
    • Save on the costs of toll-free numbers for the call centre
    • Reduce the costs of using VPN to connect home offices and remote branches.
  • Rich communication:  Enhance the communication to users and between employers with video and messaging without the need for special applications and servers.
  • Uninterrupted communication: Keep the customers on the web page and at the same time start a voice and video call with customer.
  • Security: Secure the communication with the customers as well as employees in the home office and remote branches using state of the art encryption standards.
WebRTC Enterprise

Enterprise migration to WebRTC

Probably one of the most appealing features of WebRTC is the ease of introducing WebRTC capabilities to the enterprise environment. The migration path to WebRTC can be summarised in one of the following options:

  • Replacement: Replace the current enterprise SBC with the ABC SBC which supports both session border control features as well as WebRTC gateway capabilities.
  • Extension: In parallel to an existing SBC, add the ABC WebRTC Gateway. This way, all incoming and outgoing SIP based calls will still be processed by the already deployed SBC. The ABC WebRTC Gateway will process the WebRTC calls.
  • Cloud deployment: Instead of including the WebRTC gateway  into the enterprise infrastructure, it is possible to locate the ABC WebRTC gateway in a cloud environment. The enterprise could either rent the needed resources from a public cloud provider such as Amazon or subscribe to the services of an operator providing WebRTC as a service. In this case, the WebRTC gateway is considered just as another SIP end point and all calls coming from the WebRTC gateway can be processed with the already available servers at the enterprise. This type of deployment can be tested under the ABC WebRTC gateway trial site.